1. Customization Process: Our products are customized and personalized, it is likely that they are made-to-order or require specific modifications based on customer preferences. In such cases, it is common for businesses to require upfront payment to cover the costs associated with customization.

  2. Production Costs: Customized products often involve additional production costs, such as materials, labor, and specialized equipment. Collecting payment in advance ensures that these costs are covered and minimizes the risk of customers placing orders without the intention to purchase.

  3. Return and Exchange Issues: Customized products are typically tailored to the specific requirements of each customer. If a customer chooses Cash on Delivery and then decides to return or exchange the product, it can lead to complications and additional costs for your business.

  4. Order Confirmation: For customized products, it’s important to have a clear understanding of the customer’s requirements before initiating the production process. Collecting payment in advance helps validate the order and ensures that customers are committed to their purchase.

  5. Trust and Security: Cash on Delivery can be risky for businesses, especially for online transactions. By requiring upfront payment, you can mitigate the risk of fraud or customers refusing to accept the delivery after it’s been customized.

Our products are printed using sublimation printing technology, which ensures that the print will never fade. We are so confident in the quality of our products that we offer a lifetime printing warranty.

  1. If you receive a damaged or defective product, kindly reach out to our customer support within 48 Hrs of receiving your order. You can contact us through the provided support@printkida.com or WhatsApp us on +918485858908 on our website.

  2. Explain the issue you are facing and provide relevant details such as your order number. Our friendly customer support team is here to assist you and address your concerns.

  3. In most cases, we may request visual evidence of the problem. This could be a photo or a short video showing the issue with the product. We want to make sure we fully understand the problem and can offer you the best solution.

  4. Once we review your case and confirm the issue, we will promptly initiate the return or replacement process.

  5. If a return is required, we will provide you with clear instructions on how to send back the product. We recommend securely packaging the item to prevent any further damage during transit.

  6. Upon receiving the returned item, our dedicated team will quickly assess the problem and verify the reported issue.

  7. If the return is approved, we will offer you the choice of either a replacement product or a refund according to our refund policy. We are committed to resolving the issue to your satisfaction.

At every step of the process, we prioritize your satisfaction and strive to make the return or replacement experience as easy and smooth as possible. We value your trust and appreciate your business, and we are here to assist you with any genuine issues you may encounter. Your happiness and satisfaction remain our top priorities.

You can expect to receive your order within 4 to 7 working days. However, please note that delivery times may vary based on your location, holidays, or rural areas.

We strive to ensure timely delivery and will provide tracking information for your convenience. If you have any concerns, please reach out to our customer support team.